Frequently Asked Questions

1. HOW TO BUY?

   It is easy to buy from us. From selecting items to making payment, the whole process is done fully online and automated. First of all, an active account is needed to shop on this website. You need to be a reseller in order to buy at wholesale price. However, there is no such requirement if you wish to join our dropship program.

   1. Step 1 - Complete the Registration Page

      Please complete the registration page in order to open an account. You will be asked to first create your unique username and password. You would need to select opening either a wholesale or a dropship account. Please fill up all the relevant information stated in the registration page.

   2. Step 2 – Confirm your account registration in your email

      After you have submitted your registration info, an email will be sent to the email address provided by you and you need to click on the link provided in the email to confirm your registration.

   3. Step 3 – Registration completed

      Once you have confirmed the registration, your account will be activated and you can login to your account to view our prices and place order.

   4. Step 4 – Start Shopping

      You can click the "Buy Now" button to add the items that you wish to buy into your shopping cart. You can continue shopping until you are done with your order, and click on the "PROCESSD TO CHECKOUT" button to complete the order process and make payment for the item.

2. WHY DO I NEED TO REGISTER AN ACCOUNT IN ORDER TO BUY?

   Because this is a B2B site, we require proper registration before buying from us in order to protect the prices offered to our qualified customers. The registration process is easy and takes less than 3 minutes to complete.

   It is free to have a wholesale account while dropship account requires a membership fee (Fee varies based on the duration of the account. For details, please refer to "WHAT IS DROPSHIP?" stated below). If you are an existing wholesale member and you also wish to register as a dropship member or vice-versa, you need to register a new account using a different email address.

3. WHAT IS THE MINIMUM ORDER QUANTITY?

   The minimum order quantity for wholesale is 12 pieces/units in total, with 3 pieces/units per style per color per size (Most of the item). There is however no minimum order requirement for dropship.

4. WHY CAN'T I SEE THE PRICES AFTER I HAVE REGISTERED?

   There is one more step to complete after the registration. After filling up the required information in the registration form, a notification email will be sent to your designated email address. You are required to confirm your registration in the confirmation link provided in the notification email and only then, your account will be activated. If you did not receive any notification email from us, please contact us immediately via email at sales@lingerie-supplies.com. You may also wish to check your spam mail folder for the email.

   Notwithstanding, please note that we reserve the rights not to approve the registration if the information provided is incorrect or incomplete.

5. WHAT IS DROPSHIP?

   What is dropship? - Imaging you don't want to deal with the headaches of handling goods, warehouse space, shipping and goods return. Drop shipping means you only order from us as and when there is order from your customer. Upon making payment, we will ship the products directly to your customers. You do not have to keep any stocks and there is no minimum order requirement. No price is shown on the packing slip so you may sell the products at whatever prices you wish! As a professional, we will not include any of our identity in the package sent to your customer. Dropship is an easy-to-use and efficient selling tool. This is a good way to start if you are thinking of starting your online business part time and you do not want to commit a large capital in the business. This basically enables you to make money with few clicks, with us doing most of the work!

   If you are keen, you can start the drop shipping instantly with us. Once you register as member and make payment for the membership fee, you can place order with us. We make it easy for you to review your sales orders at any time and confirm your overall sales volume. You can review your customer lists and you will get tracking information on the delivery of your packages. There's no necessity to buy stocks before you have a confirmed order so it is basically risk free on inventory management. If you just want to purchase for yourself or sell them online, this is the right business model for you.

   Note: We have abundance of stock but we RESERVE THE RIGHTS to replace or refund for the item if the item ordered is unexpectedly out of stock.

   Free Product Pictures and Product Catalogues

   We will send you our product photos and all the catalogues with dropship pricing once you have made payment for the membership fee. With a complete list of the pricing, it is easy for you to quote your customers and with the pictures you can readily list them onto your website, without having to copy one by one from our site and edit them.

   Nicely Enhanced Packing For Dropship Orders

   We send out the items to your customers in a gift wrapped packing or in Organza bag below with no additional charge.

   
   Organza Bag

   Dropship Membership Fee

   There is no dropshipping fee for each order but there is a membership fee to be paid annually. Just pay a yearly fee and you can ship as many as possible without further charges. To make it better, the annual fee paid is fully refundable if your order exceeds USD250 in aggregate in any 3 consecutive months in that year. Payment of dropship membership fee can be made via Visa and Master with our payment gateway operated by World Pay or to our Paypal account at rosesecret_fashion@yahoo.com [Please register here!] The annual fees are listed as follows:

   1 Year membership Fee - USD25.00

   2 Year Membership Fee - USD38.00

   5 Year Membership Fee - USD60.00

   Life Time Membership Fee - USD120.00

   Note: The dropship account will be de-activated if the membership fee is not received within 3 days from the registration. Membership fee is fully refundable if your order exceeds USD250 in aggregate in any consecutive 3 month's period

   Free Trial Dropship Account

   You can enjoy a 3 days free trial for our dropship program. During the free trial, you can view our prices and place order.

6. DO YOU PROVIDE DISCOUNT FOR LARGE ORDER?

   Yes, we provide better discount for large order. Please email us for more information regarding discount and free gifts. We will also constantly send promotions and offers to our wholesale customers.

7. HOW DO I KNOW THE QUALITY OF YOUR PRODUCTS?

   Before placing orders, you are encouraged to check out our customers' testimonials at http://www.lingerie-supplies.com/testimonials.asp We stand by the quality of our products and our sales team is committed to provide our customers with the best service that we could. We take pride in our work and we strive to be one of the best lingerie suppliers in the world. Let us know your need and we'll do the rest for you!

8. DO YOU HAVE A SIZE CHART FOR THE PRODUCTS?

   Yes we do. Please refer to the Size Chart.

9. HOW IS MY ORDER BEING SHIPPED?

   We ship all our products worldwide via EMS (Express Mail Service). Please refer to Shipping Info for further details on the shipping policies and charges. When your order has been sent out, we will inform you the tracking number via email. Usually it takes about 5 to 8 working days for the item to reach the destination, depending on the location of the city.

10. WHICH MODE OF PAYMENT DO YOU ACCEPT?

    We accept payment through Visa or Master card, Paypal or Western Union or Wire Transfer. We accept credit and debit card payment through our WorldPay payment gateway. All information relating to your cards are entered directly in the payment page of World Pay and we do not keep any of these information. You can also make payment via Paypal. It is a widely popular and secured way to pay and it accepts major credit cards. It is also free to register an account. Please visit www.paypal.com to find out more. For further details on other payment methods, please refer to Mode of Payment.

11. DO YOU HAVE A RETURN POLICY?

    Please refer to Return Policies for further details.

12. HOW CAN I OBTAIN A COPY OF YOUR PRODUCT CATALOGUE?

    We do not offer printed catalogues for the present moment. You can download our digital product catalogues with pricing and images in your member's area after you have successfully created an account with us.

Please contact us at sales@lingerie-supplies.com if you have further questions on our products and services.