Frequently Asked Questions

  1. How to buy?

    It is easy to buy from us. From selecting items to making payment, the whole process is done fully online and automated. First of all, an active account is needed to shop on this website. You need to be a reseller in order to buy at wholesale price. However, there is no such requirement if you wish to join our dropship program.

    Step 1 - Complete the Registration Page

    Please complete the registration page in order to open an account with us. You will be asked to first create your unique username and password. You would need to select either a wholesale or a dropship account to proceed. Please fill up all the relevant information stated in the registration page. If you are applying for a wholesale account, you would need to fill in the tax id. If you do not have a tax id, please email our customer support to request for a waiver.

    Step 2 - No need to confirm your account registration in your email

    After you have submitted your registration info, an email will be sent to the email address provided by you but there is no need for you to confirmyou need to click on the link provided in the email to confirm your registration.

    Step 3 - Start Shopping

    You can click the "Buy Now" button to add the items that you wish to buy into your shopping cart. You can continue shopping until you are done with your order, and click on the "PROCESSD TO CHECKOUT" button to complete the order process and make payment for the item.

  2. Why do i need to register an account in order to buy?

    Because this is a B2B site, we require proper registration before buying from us in order to protect the shopper's information and enable them to shop with ease.The registration process is easy and takes less than 3 minutes to complete.

    It is free to have a wholesale account while dropship account requires a membership fee (Fee varies based on the duration of the account. For details, please refer to "WHAT IS DROPSHIP?" stated below). If you are an existing wholesale member and you also wish to register as a dropship member or vice-versa, you need to register a new account using a different email address.

  3. What is the mininum order quantity?

    There is no minimum order requirement on our site for both wholesale order and dropship order, and goods are in wholesale price.  You could now take the opportunity to enjoy wholesale price for all the products on our website. 

  4. If you are not able to checkout your order on the checkout page, it means your order is large enough for you to get a discount on the shipping fee. Please email to sales@lingerie-supplies.com and our customer support staff would help you re-calculate the shipping cost.

  5. What is dropship?

    What is dropship? - Imaging you don't want to deal with the headaches of handling goods, warehouse space, shipping and goods return. Drop shipping means you only order from us as and when you receive an order from your customer. Upon making payment to us, we will ship the order directly to your customer. You do not have to keep any stocks and there is no minimum order requirement for dropship order. No price is shown on the packing slip and we will not include any information of our company in the package to be sent to your customer. Dropship is an easy-to-use and efficient selling tool. This is a good way to start if you are thinking of starting your online business part time and you do not want to commit a large capital in the business. This basically enables you to make money with few clicks, with us doing most of the work!

    If you are keen, you can start the drop shipping instantly with us. Once you register as member and make payment for the membership fee, you can place order with us. We make it easy for you to review your sales orders at any time and confirm your overall sales volume. You can review your customer lists and you will get tracking information on the delivery of your packages. There's no necessity to buy stocks before you have a confirmed order so it is basically risk free on inventory management. If you just want to purchase for yourself or sell them online, this is the right business model for you.

    Note: We have abundance of stock but we RESERVE THE RIGHTS to refund the amount of the item that has unexpectedly gone out of stock.

    Free Product Pictures and Product Catalogues

    We will send you our product photos and all the catalogues with dropship pricing once you have made payment for the membership fee. With a complete list of the pricing, it is easy for you to quote your customers and with the pictures you can readily list them onto your website, without having to copy one by one from our site and edit them.

    Nicely Enhanced Packing For Dropship Orders

    We send out the items to your customers in neat packaging with your business name on the packing list. You could also opt for private labeling service.

  6. Do you provide discount for lager order?

    Yes, we provide better discount for large order. Please email us for more information regarding discount and free gifts. We will also constantly send promotions and offers to our wholesale customers.

  7. How do I know the quality of your products?

    Before placing orders, you are encouraged to check out our customers' testimonials. We stand by the quality of our products and our sales team is committed to provide our customers with the best service that we could. We take pride in our work and we strive to be one of the best lingerie suppliers in the world. Let us know your need and we'll do the rest for you!

  8. Do you have a size chart for the products?

    Yes we do. Please refer to the Size Chart.

  9. How is my order being shipped and how long is the shipping time?

    We provide normal shipping (airmail, USPS) and expedited shipping (DHL). Please refer to Shipping Policies and Return Policies for further details. When your order has been shipped, we will update the tracking number in your account and you could track the shipment based on the tracking number shown in "My Order" in your account. For normal shipping, it takes about 7 to 14 days to reach. For expedited shipping, it takes about 3 to 5 days to reach, depending on the location of the city.

  10. Which mode of payment do you accept

    We accept payment through Visa or Master card, Paypal or Western Union or Wire Transfer. We accept credit and debit card payment through our WorldPay payment gateway. All information relating to your cards are entered directly in the payment page of World Pay and we do not keep any of these information. You can also make payment via Paypal. It is a widely popular and secured way to pay and it accepts major credit cards. It is also free to register an account. Please visit www.paypal.com to find out more. For further details on other payment methods, please refer to Mode of Payment.

  11. Do you have a return policy

    Please refer to Return Policies for further details.

  12. How can i obtain a copy of your product catalogue?

    We do not offer printed catalogues for the present moment. You can download our digital product catalogues with pricing and images in your member's area after you have successfully created an account with us.