SHIPPING POLICY
We carry abundance of the stocks on our website and subject to availability we seek to deliver all orders within 48 business hours. If the item is unexpectedly out of stock, we will inform you accordingly by email.
We offer attractive shipping rate while using fast and reliable courier service. We ship all items by Worldwide Express Mail Service (EMS). The shipping charges will be calculated automatically based on the destination country provided and the weight of the items ordered.
Shipping rate (EMS)
The following is the indicated shipping rate for EMS (In USD):
| |
0.5 kg |
1st kg |
Every subsequent
1/2 kg |
| East Asia & South East Asia |
14 |
19 |
3 |
| South Pacific |
16 |
22 |
4 |
| West Europe |
22 |
28 |
5 |
| USA, Canada |
20 |
25 |
5 |
East Europe, Central and South America,
Africa, Middle East and other countries |
35 |
45 |
8 |
Tracking Number
You will receive a tracking number from us after your items have been shipped. You can track your items on http://www.ems.com.cn. In normal circumstances, the shipment takes about 5 to 8 working days to reach. For remote areas, it may take additional 2 to 3 days to reach, depending on the locations. Please email us at sales@lingerie-supplies.com if you did not receive a tracking number after 5 working days from the date of order.
If your order exceeds 1,000 pieces, we advise the order be sent by sea cargo or air cargo as it is more cost effective. We shall advise on the freight accordingly when such circumstances arise.
Registered Mail
For Dropship Order
For dropship of small quantity, customers can choose to ship the items by registered mail, which is cheaper than EMS if they wish so. Registered mail however takes longer period to arrive which is normally 14 to 21 days depending on the location of the city. The rate for the Registered Mail is calculated as follows (In USD):
Note: This service is NOT applicable to wholesale order.
| |
0 to 0.1 kg |
0.1 to 0.25 kg |
0.25 to 0.5 kg |
0.5 to 0.75 kg |
| East Asia & South East Asia |
7.5 |
10.0 |
13.0 |
16.0 |
| South Pacific |
9.0 |
12.5 |
15.5 |
18.5 |
| West Europe |
9.0 |
12.5 |
15.5 |
18.5 |
| USA, Canada |
9.0 |
12.5 |
15.5 |
18.5 |
| East Europe, Central and South America, Africa, Middle East and other countries |
11 |
14 |
17 |
21 |
Estimated Product Weight (per pc)
Garter set, corset & bustier: 0.2 - 0.25 kg
Babydoll, chemise, camisole, and couple set: 0.12 - 0.2 kg
Bikini, sexy match set: 0.08 - 0.15 kg
Costume, PVC lingerie: 0.25 - 0.45 kg
Pantie and underwear: 0.05 - 0.12 kg
Stockings & gloves: 0.08 - 0.14 kg
We accept payment via Paypal (which can also accept major credit cards), Western Union or electronic money transfer.
1. Paypal: Please make payment to jeffymleong@yahoo.com
2. Western Union: Please refer to the instruction in the checkout page.
3. Payment via Electronic transfer: We will advise you our account details upon request.
RETURN POLICY
Most items purchased from our website may be exchanged or returned within 14 working days from the date of shipment.
As the Founder of our company, we stand behind our products.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please email us on the sizes, color etc before purchasing the items.
Please Note:
- Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
- Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
- Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
- Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such EMS or DHL that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
- Shipping Duration for Return Items: Return items must be received within 14 days of the RA number being issued. Items received after 14 days will be classified as unacceptable and not refunded.
- Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite processing of your credit.
- Shipping and handling charges are not refundable: A 10% restocking fee will apply to all returns.
How To Return/Exchange an Item
- If there is a problem with the order, e-mail us at sales@lingerie-supplies.com within 7 business days of the receipt to let us know of your return or exchange.
- You will receive a questionnaire for this issue via reply email. Send back with your answers filled in the questionnaire.
- You will be issued a Return Authorization number via reply email if the return is deemed acceptable. Returns will not be accepted without a valid RA #.
- Use the original shipping box and packing materials if possible and completely remove or cover the original shipping label. The questionnaire form should be printed and included in the package with your returned merchandise, together with the return receipt that proves the date of your receipt of the order.
- Drop off your package at your return courier's station or schedule a home pickup. Be sure to keep a copy of your tracking information for your records.
- Allow up to 14 days for your return package to arrive and your request to be processed. To ensure no problems occur, contact us at sales@lingerie-supplies.com to follow up on your request.
Credit or replacement item will be issued/shipped within 14 working days from the date of receipt if the return is accepted by our management. |
