Shipping Method
Wella Lingerie (www.lingerie-supplies.com) partners with major international shipping companies namely DHL, UPS, FedEx, to offer expedited service to most of the countries.
The shipping time is approximately 5 - 7 working days depending on the location. Occasional delays may occur due to the supply chain disruptions because of the global pandemic while we are working very hard to ensure everything is under control.
The shipping cost is calculated based on the weight of the order. You can choose your preferred shipping method during the checkout process.
It is very important to provide accurate shipping information in your order. Please be aware that the shipping companies do not deliver to a P. O. Box address and we are not responsible for any return due to wrong shipping address provided.
Tracking Number
You can view the tracking number of your order in your member’s area after signing into your account on our website. Please email us if you did not receive a tracking number after 7 working days from the date of order, or you did not receive the package after 14 days the package was sent. For remote areas, it may take additional 2 to 3 business days to reach.
Custom Duty
Depending on countries, custom duty may be imposed by the local custom of the destination countries. Custom duty is the responsibility of the customers. Customers could request necessary information from Wella Lingerie to assist in custom clearance.
Shipping Fee Calculation: DHL/ Fedex (5 - 7 working days)
Countries | First 500g (1.1lbs) | Every 500g thereafter |
USA | $35.00 | $4.00 - $5.00 |
Canada/ Mexico | $40.00 | $9.50 |
South Africa (Aramex) | $28.00 | $8.00 |
Western European countries | $35.00 | $5.00 - $6.00 |
Australia & New Zealand | $29.00 | $10.00 |
The Middle East countries | $40.00 | $8.00 - $9.00 |
Central and South America | $55.00 | $7.00 - $8.50 |
Most of the African countries | $45.00 | $9.00 |
E-Packet Service is now available
E-packet sevice is available for most countries. Below is the shipping fee calculation for E-packet for the United States for reference:
Notes:
G = kilogram
Shipping fee is calculated based on the dimensional weight for goods that are packed in box.
Goods that are shipped in shipping bags are calculated based on actual weight.
Goods up to 2kg (4.4lbs) which are not bulky could be shipped via shipping bags.